Terms & Conditions

In these terms and conditions “Web River” shall mean Web River a web design and development company and “the Client” shall mean the person and/or firm and/or company to whom the proposal/agreement/work undertaken is addressed.

Pre Project

1. Web River will provide the client with an estimate or quote of costs involved in development of the project, usually by email. If this initial estimate or quote is of interest, in the case of larger projects a more detailed proposal will be submitted if requested by the client. In the case of smaller projects (usually less than £500.00 value) the initial email estimate or quote will be deemed as the project cost.

2. Web River will not be able to make visits to the client’s offices or premises for pre-project meetings.

The Project

1. The Client will provide Web River with such information as may reasonably be required concerning the client’s project and will answer queries and provide decisions and approvals which may be reasonably necessary for Web River to complete the Project. The Client is responsible for ensuring that such information and answers are given promptly and are accurate and complete.

2. Web River cannot be held responsible for delays in completing the project due to the Client’s inability to provide information on time and/or any other 3rd party delays.

3. The Project will commence once the Client has provided Web River with the necessary details as outlined in the project quote. This could include but may not be limited to such things as company details, design requirements, down payments/deposits, 3rd party expenses, web site content, photographs, brochure layout preferences and dimensions etc.

4. Once the first design draft has been produced, Web River will email it to the client or place it within a password protected folder on the Client’s web site or on Web River s website so that the Client can login and view the work done to date. This draft will be a static image representation of the layout and design of the site or brochure and will not be functional in any way or form.

5. This will give the client the opportunity to request changes, additions or omissions from the draft. Once these changes have been submitted to Web River in electronic format, Web River will effect the changes and re-submit for approval. A further set of changes can be requested upto 3 revisions. Thereafter, changes are chargeable at £10/hr.

6. If the Client is totally dissatisfied with the first draft, he/she may request a completely new draft design based on his/her ideas which must then be made completely clear to Web River. The design requirements must be made clear by means of a detailed description with colour choices, font selection and if necessary a sketch or rough layout provided by the Client.

7. However, if the Client instructed Web River on a particular layout prior to the start of the project and subsequently changes his/her mind, Web River will be entitled to charge for the 1st draft in full before continuing with the 2nd draft which will be charged at a rate of £10/hr or by quotation if requested by the Client.

8. Following on from point 6 above, Web River will then compile a second draft within the scope and cost of the project.

9. If this draft is also unsuitable, Web River will design a third draft within the scope and cost of the project.

10. If after this draft the client is still not satisfied, he/she may choose to request another design draft, however the cost of this will not be borne within the scope of the project and may be done either at a rate of £10/hr or by quotation.

11. Once the draft has been approved, this will be deemed as the final design and any further changes will be chargeable at £10/hr or by quotation.

12. Thereafter the web site will be compiled and functionality, content and other items added.

13. Once all content and functionality has been included in the site, the client will be given the opportunity to browse the web site and request changes, additions and alterations within the bounds of the quoted proposal to ensure that the site has been completed to the desired standard and with the required features as requested in any approved correspondence.

Deposits & Payments

1. A deposit of 30% (unless otherwise stated) is required before work commences on the project.

2. 100% payment is required for any hardware, software, web hosting or other out-of-pocket expenses that may be required to complete the project, as mentioned within the quote, estimate or proposal.

3. Upon completion of the project, payment of the balance of the quoted amount is required within 10 days.

4. If it is not possible to finish the project within 30 days due to unavailability of content and or information required, stage payments will be introduced to cover the cost of work done to date.

5. Additional work over and above the quoted amount that may arise during the project will be recorded and billed at £10/hr.

Additional Work

1. If, during the course of the project, the client has a need for further requirements development that was not requested or specified in the original quote, Web River will provide an estimate of the additional cost involved and submit it to the client in electronic format (email).

2. If the work is of such a nature that it cannot be quantified prior to development, Web River will keep accurate records of time spent on the additional work and will bill accordingly at £10/hr.

Going Live

1. During the project development stage and when the project nears completion, Web River will provide the client with opportunities to view the site online in its final form.

2. Web River will request that the client provides feedback as regards content, images, spelling and grammar. Any text and image content changes will thus be requested from the client at this stage. Note that this does not include design changes which at this stage would be chargeable.

3. Once the client has provided Web River with the content changes they would like made, Web River will make these changes and will once again request that the client check the site to make sure that all changes have been done to the client’s satisfaction.

4. Web River will then ask the client if they are happy to go live with the site on the root (main entry point of the site – usually www.domainname.com). Once the client has confirmed that they are happy to go live, Web River will make the index page live and the site will be regarded as live on the Internet.

5. Once the site has gone live on the Internet, and further changes, additions and/or omissions may be chargeable. The cost of such changes is £10/hr or by quotation.

Support After Project Completion

1. Before going live on the Internet, the Client will have the opportunity to browse the web site and request changes, additions and alterations within the bounds of the quoted proposal to ensure that the site has been completed to the desired standard and with the required features as requested in any approved correspondence.

2. Once the Client has satisfied him/herself that the site is complete within the scope of the quote or proposal, he/she will approve the completed product in writing in an email or fax.

3. Web River will then make the index page live on the Internet. The project will be deemed as complete once the index page (home page) of the web site has gone live on the Internet as per the Client’s instruction.

4. Once the web site is live, any support, changes, omissions, repairs or maintenance to the web site will be deemed as additional work and will be chargeable at £10/hr or by quotation.

5. Guarantee – Web River will fix any faults found within the system for a period of 90 days after the project has been completed free of charge. This guarantee applies to errors in coding and errors in content where the client has not made any changes to the site files.

6. Where clients have requested systems that include content management systems or where the client has the ability to edit the data on the site himself, any changes made that affect the proper functioning of the system will not be covered.

7. Wherever possible Web River will attempt to accommodate clients and assist them, however if Web River is asked to fix a ‘fault’ on the site and it turns out to have been caused by the client’s own maintenance of the system, such faults will not be covered by the guarantee and Web River may have to charge for time taken to uncover the error and correct it.

8. If you have any queries after the project has been completed, please feel free to send an email to contact@webriver.co.uk and we will be glad to help.

Project Cancellation and Refund Policy

1. If the client wants to cancel the project due to any reasons before Web River completes the first draft, a 100% refund of the paid amount will be issued to the client.

2. If the client want to cancel the project after the first draft has been submitted or at any stage during the project, the client will be charged at a rate of £10/hr or according to agreed proposal.